Our Commitment: baij believes your privacy is a fundamental right. This Privacy Policy explains how we handle your information and how you can stay in control of it.
Section 1
Introduction & Scope
Baij (baij.im) is one of Bangladesh's most trusted online gaming platforms. We place the highest priority on protecting our members' privacy. This Privacy Policy explains how baij collects your personal information, what it is used for, and how it is kept secure.
This policy applies to baij's website, mobile app (where applicable), and all related services. By creating an account or using any of our services, you are considered to have read and agreed to this Privacy Policy.
In this policy, "data" refers to any information that can directly or indirectly identify you. We only collect what is necessary and use it solely for the stated purposes.
Section 2
What Data We Collect
Baij collects information in a number of ways, as detailed in the table below:
| Data Type |
Example |
Collection Time |
| Identity Information |
Full name, date of birth, nationality |
During Registration & KYC Verification |
| Contact Information |
Email, Mobile Number, Address |
During Registration & Profile Updates |
| Financial Information |
Payment methods and transaction history |
During Deposits & Withdrawals |
| Identity Document |
NID, Passport Number |
During KYC Verification |
| Device Information |
IP address, browser, device model |
Automatically while using the platform |
| Usage Data |
Game history, betting records, login times |
Automatically while using the platform |
| Communication Records |
Support chat and email correspondence |
Support Hours |
Please Note: We never store your bank account PIN, card CVV, or password. If you are ever asked for this information, report it to support immediately.
Section 3
How We Use Your Data
Baij uses your data for the following purposes, each with a clearly established legal basis:
- Account Management: For registration, login, password reset, and profile management.
- Transaction Processing: To process deposits and withdrawals accurately.
- Identity Verification: To comply with AML and KYC policies and to prevent fraud.
- Customer Support: To resolve your issues and provide support.
- Security Assurance: To detect suspicious activity and keep your account secure.
- Service Improvement: For analytics to improve your experience on the platform.
- Legal Obligations: To comply with applicable laws and regulations.
- Promotional Communications: To inform you about offers and promotions, only with your consent.
We never use your data beyond the purposes stated above. Should we need to use it for a new purpose, your consent will be obtained first.
Section 4
Who Your Data Is Shared With
Baij never sells your personal data to third parties. However, limited information may be shared in the following specific circumstances:
- Payment Providers: Relevant information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
- KYC Service Provider: With trusted third-party services for identity verification.
- IT Service Providers: Our partners involved in server and technology operations — they are not permitted to use your data for their own purposes.
- Legal Authorities: When required by court order, regulatory authority request, or applicable law.
- Licensing Authority: To meet legal obligations required for maintaining our license.
Data Protection Agreements (DPAs) are in place with all third-party partners, who are contractually required to handle data in accordance with our standards.
Section 5
Data Retention Period
Baij retains your data only for as long as it is needed or legally required. The retention periods for different types of data are as follows:
- Account Information: For the duration your account is active, and for a further 5 years after closure.
- Financial Transaction Records: Minimum 7 years (as required by financial regulations).
- KYC Documents: Up to 5 years after account closure.
- Gaming Activity Logs: 3 years.
- Support Contact: 2 years.
- Marketing Consent: Until consent is withdrawn.
Once the retention period ends, data is securely deleted or anonymized so you can no longer be identified.
Section 6
Cookies & Tracking Technologies
Baij uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.
Types of Cookies We Use:
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences, such as language and settings.
- Analytics Cookies: To measure site performance — can be disabled.
- Payment Cookies: Cookies required by payment gateways to process secure transactions.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the website.
Please Note: baij does not use any external advertising network cookies. Your browsing habits are never shared with third-party advertisers.
Section 7
Your Rights
You have several important rights over your personal data. baij respects these rights and is here to help you exercise them:
Right of Access
You have the right to know what data we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Portability
You can request a download of your data or ask to have it transferred to another platform.
Right to Object
You may object to your data being used for specific purposes.
To exercise these rights, email us at support@baij.im. We will respond within 30 days of receiving your request.
Section 8
Protection of Minors
Baij strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.
- Age verification is carried out at the point of registration.
- If we have reason to believe that data from a minor has been collected, it will be deleted immediately.
- If parents believe their child's information has been collected by mistake, please notify us immediately.
- If an underage account is identified, it will be suspended and any collected data will be deleted.
Use parental control tools to protect your family from online gaming. For more information, visit our Responsible Gaming View page.
Section 9
Third-Party Services & Links
The baij platform may integrate third-party services such as payment gateways and game providers. These third parties maintain their own privacy policies.
- For payment providers, your financial data is handled in accordance with their own security policies.
- Game providers process game outcome data on their own servers.
- Baij is not responsible for the privacy practices of third-party services.
- Please read the privacy policy of any third-party service before using it.
We ensure all our third-party partners follow industry-standard data protection practices. However, we do not have direct control over their operations.
Section 10
Security Measures
Baij uses both technical and organizational security measures to protect your data:
- SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption.
- Two-Factor Authentication (2FA): Add an extra layer of security to your account.
- Firewall & DDoS Protection: Servers are protected against cyber attacks.
- Regular Security Audits: Regularly audited by independent third-party experts.
- Access Control: Only authorized personnel are permitted to access your data.
- Data Backup: Regular backups are maintained in secure locations.
Your
Responsibilities: Use a strong password, never share it with anyone, and avoid logging in on public Wi-Fi. If you notice anything suspicious, contact us immediately.
Section 11
Policy Changes & Updates
Baij reserves the right to update this Privacy Policy as needed. Any changes will be handled in accordance with the following rules:
- For significant changes, advance notice will be sent to the email address registered on your account.
- The "Last Updated" date at the top of this page will always reflect the most recent revision.
- Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
- If you do not accept the changes, you may request to close your account.
- Contact support if you need a copy of a previous version.
We recommend reviewing this policy every three months to stay up to date with the latest changes.
Section 12
Contact & Complaints
For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team:
- Email: support@baij.im
- Live Chat: Click the chat icon at the bottom right of the website
- Response Time: We typically respond within 72 hours.
If you are not satisfied after filing a complaint, you have the right to escalate the matter to the data protection authority in your country.
For a faster resolution: In the email subject line, write "Privacy Request" and include your account username. This helps our team process your request as quickly as possible.
FAQs
Answers to the most frequently asked questions about our Privacy Policy
No, baij never sells your personal data. Your information is used solely to provide services, ensure security, and meet legal obligations. It is never shared with advertisers or marketing companies.
Yes, you can exercise your "right to erasure." However, certain data — such as financial transaction records — must be retained for a specified period due to legal obligations. To make a request, email support@baij.im.
Contact us immediately via live chat or at support@baij.im. Our security team will temporarily suspend the account and launch an investigation. You should also change the passwords for your email and mobile number, and enable 2FA.
Promotional emails are only sent with your consent. You can opt out at any time by clicking the "Unsubscribe" link at the bottom of any email or through your account settings. Please note that essential account-related emails cannot be disabled.
Your NID, passport, or other identity documents are stored on encrypted servers and can only be accessed by the authorized KYC team when necessary. They are never shared with third parties — except where required by a lawful authority.
Even after account closure, certain data may be retained for a specified period due to legal obligations (e.g., financial records for 7 years). Once that period expires, data is securely deleted. Full retention periods are detailed in Section 5.